1. Introduction
Welcome to TheHoopGang Creator Portal ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Creator Portal platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, and password when you create an account
- Profile Information: Social media handles (TikTok, Instagram), follower counts, and content preferences
- Shipping Information: Mailing address for product deliveries
- Content Submissions: TikTok URLs, uploaded video files, and associated metadata
- Payment Information: Payment method details (Venmo, PayPal, CashApp) for reward redemptions
- Physical Attributes: Height and weight (optional, for sizing recommendations)
3. How We Use Your Information
We use the information we collect to:
- Process and manage your creator application
- Send you free products as part of our creator program
- Track content submissions and calculate leaderboard rankings
- Process reward redemptions and payments
- Communicate with you about your account, shipments, and program updates
- Improve our platform and creator experience
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Service Providers: Third-party services that help us operate our platform (Firebase, Resend for emails, shipping carriers)
- Shipping Partners: Your shipping information is shared with carriers (Yanwen) to deliver products
- Analytics Platforms: We may use Meta Marketing API to track ad performance related to creator content
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. Your data is stored securely using Firebase/Firestore with encryption at rest and in transit. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your account and associated data
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at team@thehoopgang.xyz.
7. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. You can control cookies through your browser settings, but disabling them may affect platform functionality.
8. Third-Party Links
Our platform may contain links to third-party websites (TikTok, Instagram, payment providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
10. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legal, accounting, or business purposes even after account deletion.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: